Responsible for overall client and broker experience and proactive client retention. Strives to meet or exceed key department performance goals. Assists clients and brokers with resolution of issues by phone, e-mail and/or face-to-face meeting regarding benefits, eligibility, claims, billing, renewals, and plan options and changes.

• High school diploma or GED is required. College degree in business administration, three years of healthcare or insurance industry experience, or equivalent combination is preferred.
• Excellent customer service, organizational, interpersonal, time management, and verbal and written communication skills
• Sales- and detail-oriented and able to consistently meet deadlines
• Effectively present information in one-on-one and group settings to customers, clients, Senior Management, and other employees of the Company
• Work independently and in a team environment
• Intermediate-level proficiency in Microsoft Word and Excel
• Valid driver’s license, automobile insurance, and reliable means of transportation
• Health/life producer license is preferred

Expected Starting Salary Range: $40,000 – $55,000 annually

• Designs and creates wellness programs and drafts related marketing materials
• Plans and facilitates health fairs, onsite screenings, vaccination clinics, and other client events
• Assists members with health and wellness issues
• Prepares, coordinates and delivers health utilization data and reports to clients
• Assists with vendor contracting for flu prevention and other immunization programs; coordinates worksite vaccination clinics.
• Contacts vendors to enhance member discount program offerings; coordinates and updates vendor information; conducts annual contract review of existing vendors.
• Chairs HWMG’s Wellness Committee, leads HWMG’s wellness efforts, and coordinates its wellness events.
• Delivers wellness-related public presentations on behalf of HWMG and HMAA.
• Assists with group and member registration in online wellness programs and services.

• Bachelor’s degree; one year of experience in health education, health promotion, wellness, or a related area; and/or one year of medical experience is preferred.
• Medical Assistant, Registered Nurse, or similar clinical certification is preferred.
• Intermediate-level proficiency in Microsoft Word and Excel
• Strong customer service, organizational, analytical, time management, and verbal and written communication skills
• Detail-oriented, flexible, adaptable, and able to consistently meet timelines
• Able to comprehend and present information on various medical conditions and data
• Able to plan and execute assignments and work independently and in a team environment
• Able to drive a vehicle and travel inter-island
• Valid driver’s license, no-fault automobile insurance, and vehicle are required

Expected Starting Salary Range: $40,000 – $60,000 annually

• Coordinates renewals of client accounts, taking into account loss ratio information, claims history, and other data.
• Researches and prepares information for review in response to rate reconsideration requests.
• Prepares renewal letters and reconsideration responses to clients.
• Maintains departmental databases and performs other administrative duties.
• Works in liaison with other departments on rate, health plan, and benefit issues.

• High school diploma or GED is required. College degree; three years of experience in underwriting, administration or a related field; or equivalent combination of experience and education is preferred.
• Intermediate-level proficiency in Microsoft Word and Excel
• Strong analytical, communication, organizational, and time management skills
• Collaborate effectively and multi-task in a fast-paced environment
• Medical terminology and insurance knowledge preferred

Expected Starting Salary Range: $35,000 – $45,000 annually