Join Our Team

HWMG’s continued success is largely due to our team of more than 110 dedicated employee owners who serve our clients. HWMG is proud to be 100% employee-owned.

We are looking for intelligent, motivated and responsible people to help us build on our tradition of superior service. With a supportive environment that fosters personal and professional development, wellness, and community service, we invite you to join our ‘ohana.

Apply Today

Benefits

We are pleased to offer the following benefits to our team members who meet the eligibility requirements.

  • Medical, Dental, Vision and Drug Coverage
  • Employee Life and Accidental Death & Dismemberment Insurance
  • Employee Assistance Program
  • 401(k) Plan
  • Supplemental Insurance (at employee’s expense)
  • Short-Term and and Long-Term Disability Insurance
  • Long-Term Care Insurance
  • Employee Stock Ownership Plan
  • Flexible Spending Plan
  • Pre-Tax Transportation Program
  • Fitness Club Membership
  • Holidays, Vacation, and Sick Leave

These benefits are subject to modification at any time.

We are currently recruiting for these full-time positions:

Customer Service Representative

Position Summary
  • Serves as a liaison between health plans, clients, members, and providers
  • Provides professional, thorough, accurate, and timely customer service
  • Assists with resolution of issues via telephone, written correspondence, and/or in person
  • Researches and responds to inquiries regarding plan benefits, billing, payments, claims, and insurance forms
Qualifications
  • High school diploma or GED is required. Three years of experience in customer service, call centers, or a related area is preferred
  • Excellent customer service, organizational, and verbal and written communication skills
  • Strong listening and problem-solving skills
  • Attention to detail and work independently and in a team environment
  • Able to meet deadlines and maintain professionalism under stressful situations
  • Basic-level proficiency in Microsoft Word and Excel

Member Advocate

Position Summary

Handles written and electronic correspondence received by the Customer Service Department, including responding in writing to complaints and inquiries. Works with pharmacy partners and manufacturer copay assistance programs to coordinate enrollment, benefits, claims processing, adjustments and payment.

Qualifications
  • High school diploma or (GED) is required. College degree; two years of experience in health plan administration, customer service, or a related area; or equivalent combination of education and experience is preferred.
  • Excellent customer service, verbal and written communication, and time management skills.
  • Strong attention to detail and organizational, analytical, and research skills.
  • Read and interpret forms and documents such as procedure manuals; write reports and correspondence; and speak effectively with customers and personnel at all levels of the Company.
  • Work independently and in a team environment.
  • Intermediate-level proficiency in Microsoft Word and Excel.
  • Basic knowledge of pharmacy benefit manager systems is preferred.

A writing sample is required. Applicants must write a sample letter to a member explaining that benefits were denied. You may choose the benefit and circumstance. Your writing sample should be 3 to 4 paragraphs long. Please submit your writing sample along with your resume and/or application.

Research Specialist

Position Summary
  • Coordinates and facilitates contact with clients and other entities when the Research & Investigation Division requires clarification, documentation and/or verification for confirmation of eligibility, coordination of benefits, third-party liability, subrogation, or other compliance-related functions.
  • Investigates and responds to appeals regarding plan benefits, claims, eligibility, administrative processes, and precertification.
  • Maintains files, logs, and documents; and provides support to the Compliance Department.
Qualifications
  • High school diploma or GED is required. College degree; one year of experience in customer service, handling of complaints and appeals, or a related area; and/or one year of experience in the healthcare industry is preferred
  • Strong customer service, organizational, time management, and verbal and written communication skills
  • Detail-oriented, flexible, adaptable, and able to consistently meet timelines
  • Able to multi-task and work independently and in a team environment
  • Intermediate-level proficiency in Microsoft Word and Excel