HWMG Upgrade of Claims and Benefits System
HWMG transitioned to a new and improved system platform to enhance service to our providers, clients, groups, and their members as follows.
- HMAA transitioned on January 1, 2024
- Charter Communications transitioned on December 5, 2022
- Hawaii Electricians Health & Welfare Fund transitioned on December 5, 2022
We appreciate your patience and apologize for any inconvenience during this upgrade to our system and portals.
For HMAA members, medical and dental claims are processed in the new system for services rendered from January 1, 2024. Claims for 2023 services are processed in HWMG’s old system. There are no changes to our procedures or address for claim submission.
HMAA monthly premium bills are generated in the new system. Visit hmaa.com/billpay to view and/or pay bills online.
In January 2024, new ID cards were generated and sent to applicable HMAA members.
HMAA groups’ plan administrators will have access to a new and improved portal powered by the Javelina Web platform by Eldorado Computing, a division of Mphasis Healthcare Solutions. It will have a new look with features including self-login reset and managing enrollments, member ID cards, and eligibility information.
In early February 2024, plan administrators will receive an email with login instructions to our new group portal. Instructions will also be available at hmaa.com/employers/online-services.
Our old online portals at https://www.hmaaonline.com and https://oga.hmaa.com do not reflect member eligibility updates that occurred after our system conversion. By March 1, 2024, HMAA will fully transition to our new group portal, and OGA will be discontinued.
Members have access to a new and improved portal powered by the Javelina Web platform by Eldorado Computing, a division of Mphasis Healthcare Solutions. It has a new look with features including self-registration; self-login reset; and access to member ID cards, eligibility, and claims information. Instructions are available at hmaa.com/members/online-services. Your login information for our old portal will not work in the new system.
Claims information for 2023 and prior services are available on HWMG’s old portal through December 31, 2024. The old portal does not reflect eligibility information.
To ensure timely and secure notification of claims information, members may choose to receive only electronic EOBs for medical services, viewable on HWMG’s new online portal. To elect this option, login to HWMG’s new online portal and select paperless EOBs, or contact our Customer Service Center for assistance.
HWMG will still mail a paper EOB if a member visits a non-participating provider and pays for services up front, which results in HWMG mailing a payment directly to the member.
Our participating providers have access to a new and improved portal powered by the Javelina Web platform by Eldorado Computing, a division of Mphasis Healthcare Solutions. It has a new look with features including self-login reset, multiple user accounts per TIN, and access to member eligibility and claims information. Access the new system at https://hwmghealthplanportal.javelinaweb.com. Your login information for our old portal will not work in the new system.
HMAA members’ medical and dental claims for services rendered in 2023 and prior can be viewed and downloaded from our old online portal at https://www.hmaaonline.com through December 31, 2024. Please note this old system does not reflect member eligibility information.
This notice was last updated on January 31, 2024 and is subject to future modification.
Please contact HWMG’s Customer Service Center at (808) 941-4622, toll-free at (888) 941-4622, or via email if you have questions.