HWMG Upgrade of Claims and Benefits System
HWMG will transition to a new and improved system platform to enhance service to our providers, clients, and their members. The conversion is scheduled in phases by client as follows.
- HMAA is scheduled for January 1, 2024
- Charter Communications transitioned on December 5, 2022
- Hawaii Electricians Health & Welfare Fund transitioned on December 5, 2022
These timelines are subject to change.
Changes to Occur
Medical and dental claims will be processed in the new system after the respective client’s conversion date. For HMAA members, claims for services rendered prior to January 1, 2024 will be processed in HWMG’s old system.
Processing delays will occur for HMAA eligibility changes submitted December 1, 2023 through December 8, 2023
HMAA monthly premium bills will be generated in the new system beginning a month prior to the respective client’s conversion date.
Member ID cards will be generated in the new system after the respective conversion date. For certain policies, HWMG will issue new ID cards reflecting a new group policy number and/or member ID prior to the conversion. Members will need to present the new cards to their healthcare providers beginning January 1, 2024.
Our clients’ plan administrators will have access to a new and improved portal powered by the Javelina Web platform by Eldorado Computing, a division of Mphasis Healthcare Solutions. It will have a new look with features including self-login reset and managing enrollments, member ID cards, and eligibility information.
Our clients’ members will have access to a new and improved portal powered by the Javelina Web platform by Eldorado Computing, a division of Mphasis Healthcare Solutions. It will have a new look with features including self-registration; self-login reset; and access to member ID cards, eligibility, and claims information. Historical information will be available on HWMG’s old portal through December 31, 2024.
To ensure timely and secure notification of claims information, members may choose to receive only electronic EOBs for medical services, viewable on HWMG’s new online portal. To elect this option, login to HWMG’s new online portal and select paperless EOBs, or contact HWMG’s Customer Service Center for assistance.
HWMG will still mail a paper EOB if a member visits a non-participating provider and pays for services up front, which results in HWMG mailing a payment directly to the member.
Beginning on the respective client’s conversion date, our participating providers will have access to a new and improved portal powered by the Javelina Web platform by Eldorado Computing, a division of Mphasis Healthcare Solutions. It will have a new look with features including self-login reset, multiple user accounts per TIN, and access to member eligibility and claims information.
For HMAA members, claims information for services rendered prior to January 1, 2024 will be available in HWMG’s old portal. Historical information will be available on HWMG’s old portal through December 31, 2024.
HWMG will administer provider contracting and credentialing through the new system.
This notice was last updated on December 6, 2023 and is subject to future modification.
Please contact HWMG’s Customer Service Center at (808) 941-4622, toll-free at (888) 941-4622, or via email if you have questions.