Your co-payment and coverage schedule are described in your health plan documents. If there is a generic equivalent available and a brand name (preferred or non-preferred) drug is dispensed, you may be responsible for the respective brand co-payment plus the cost difference between the generic and brand name drug. You can confirm your drug plan type by referring to your member ID card, asking your Plan Administrator, or contacting HWMG.

The amount you pay for a covered drug will depend on your coverage tier. Each covered drug is in one of several tiers. Each drug’s tier amount may be different. Each drug tier may have a different copayment or coinsurance amount. Please refer to your health plan documents for additional information. To find out the cost of your drugs, you may contact OptumRx toll-free at 1-800-880-1188.

In your prescription plan, the formulary drug list is used as a guide for determining your co-payment for each prescription, with drugs listed on the formulary typically available at a lower co-payment. However, only you and your doctor can decide which medications are right for you. Review the list carefully, and note it is not all-inclusive and is subject to change.

You can request convenient, cost-effective delivery of prescription drugs right to your door through OptumRx home delivery service. You can register online and submit orders 24 hours a day, 7 days a week from the OptumRx member portal or via their mobile app, or you may print and complete the Mail Order Prescription Form.

With our Step Therapy Program, you can receive the most cost-effective covered medications for various drug categories as early as possible in your treatment plan.

Effective January 1, 2019, the Quantity Limits and enhanced Step Therapy Programs through OptumRx will be implemented for Charter Communications. 

Our pharmacy benefit manager, Express Scripts, provides free online access to help manage your prescriptions. Once you are registered, you can learn more about your prescription benefits and obtain maintenance medications through home delivery.

Register or sign in to your account.