See a Doctor Online or By Phone

Please verify with your plan administrator that this service is available to you.

HWMG is pleased to provide participants with access to a local network of physicians and therapists online or by phone, day or night, through our HiDoc® telemedicine service (hosted by CloudWell Health). HiDoc® is intended to work in tandem with your primary care physician (PCP) and not as a replacement. If you do not have a PCP, HiDoc® also offers primary care services.

Consultations are confidential and secure, and a HiDoc® telemedicine visit has no out-of-pocket cost. Skip the waiting room and speak with a doctor usually within 30 minutes from anywhere, or schedule an appointment for a later date and time. You do not have to waste time in a waiting room, transportation is not a barrier to receiving quality care, and the emergency room no longer needs to be a first line of defense when your regular doctor is unavailable. Accessing a physician through HiDoc® makes seeing a doctor quick, easy, and virtually painless.

Download or view details.


When should I use HiDoc®?

You can schedule a consultation with a HiDoc® physician while in Hawai‘i or traveling (domestically or internationally) for:

  • Non-emergent medical situations or routine care when your primary care physician is not available or you don’t have a PCP
  • Mental health concerns
  • Urgent care
  • Primary care if you do not have a PCP

Not sure when you should consult with a HiDoc® physician instead of going to an emergency room or urgent care center? View our guide to help you decide. After your consultation, you can request a doctor’s note for your employer.

What conditions and issues can be treated through HiDoc®?

Conditions and issues commonly treated through telemedicine include, but are not limited to:

Mental health concerns1

  • Anxiety

  • Depression

  • Eating Disorder

  • Insomnia

  • Panic Attack

  • Phobia

  • PTSD

  • Relationship Issues

  • Stress

1 Mental health counseling is subject to physician availability; scheduling timelines may differ from other consultations.

Urgent care for adults and children

  • Allergies

  • Cough/Flu

  • Diarrhea

  • Ear Infection

  • Eye Issues

  • High Blood Pressure

  • Prescription Refills2

  • Skin Issues/Rashes

  • Sore Throat

  • Traveling Illness

  • Urinary Tract Infection

  • Vomiting

2 Refills should be requested only in urgent situations when your primary care physician is unavailable.

Primary care for adults and children3

  • At-Home Virtual Checkups

  • Chronic Disease Management

  • General Health Consultations

  • Prescription Refills

  • Preventive Planning

3 Primary care is intended to serve members who reside in areas with limited PCP access and availability or who do not currently see an in-person physician. It is not meant to replace existing provider relationships.

How do I schedule a consultation?

There are three ways to schedule a consultation – by phone, online, or via mobile app. You will need to provide information located on the front of your health plan ID card and date of birth to verify your eligibility.

View our step-by-step HiDoc® User Guide.

Call (808) 400-4113 and be prepared to provide your member number located on the front of your health plan ID card and date of birth.

Your consultation can be done over the phone. If you prefer a video consultation, a HiDoc® Online account is required and is accessible by computer or mobile app.

Register or login here from your computer. A HiDoc® Online account is required for video consultations and provides access to your telemedicine records.

Download the HiDoc® Online mobile app and register or login to your account. The app is not required to access your account from your mobile device for video consultations; you may login through your mobile device’s web browser (except Google Chrome).


If you have questions or need assistance, please contact:

System requirements for video consultations

  • For Apple devices, use the Safari web browser (not Google Chrome).
  • Ensure your software and web browser have been updated to the latest versions.
  • Clear your cache and browser history.
  • Enable permissions for camera and microphone use upon logging in.