See a Doctor Online or By Phone

We are pleased to provide our participating health plan clients with access to a local and national network of physicians online or by phone, through our HiDoc® telemedicine service (hosted by CareClix). You can speak to a HiDoc® physician for any non-emergent medical issue, including during domestic or international travel, 24/7. HiDoc® enables you to see a doctor online or by phone for most healthcare services within 30 minutes, or schedule an appointment for a later date and time. Specialty care and second opinions are also available through specialists based in Hawaii or at many world-class clinics throughout the United States. Specialty consults will be scheduled within 48 hours of request.

Download or print details about this service.

When should I use HiDoc®?

This service is not available to all participants, so please verify with your health plan administrator before accessing this service. HiDoc® is intended to work in tandem with your primary care physician and not as a replacement. Consultations are confidential and secure, and a telemedicine visit has no out-of-pocket cost. Some conditions commonly treated through HiDoc® exams include:

  • Allergies
  • Cough/Flu
  • Ear Infection

  • Eye Issues

  • High Blood Pressure
  • Prescription Refills*
  • Skin Issues/Rashes
  • Sore Throat
  • Urinary Tract Infection
  • Vomiting & Diarrhea

* Refills should be requested only in urgent situations when your primary care physician is unavailable.

Accessing a physician through HiDoc® makes seeing a doctor quick, easy, and virtually painless. You do not have to waste time in a waiting room, transportation is no longer a barrier to receiving quality care, and the emergency room no longer needs to be a first line of defense when your primary care doctor is unavailable. Consultations can be scheduled using your home computer, mobile device or phone, 24/7.

Not sure when you should consult with a HiDoc® physician instead of going to the ER or urgent care center? View our guide to help you decide.

How do I schedule a consultation?

This service is not available to all participants, so please verify with your health plan administrator before accessing this service. There are three ways to schedule a consultation. You will need to provide your member ID located on the front of your insurance card and date of birth to verify your eligibility.

View our step-by-step HiDoc® User Guide.

Call toll-free (844) 423-6242 to request a phone or video consultation.

If your health plan offers this service, be prepared to provide your member ID number located on the front of your insurance card and your date of birth to verify eligibility. The HiDoc® Patient Portal is required for video consultations and is accessible online or through the mobile app.

Register or login here from your computer to request a phone or video consultation online.

The HiDoc® Patient Portal is required for video consultations and provides access to your telemedicine records.

Download the HiDoc® Online mobile app to request a phone or video consultation. From the app, register or login to the HiDoc® Patient Portal.

The app is required to access the HiDoc® Patient Portal from your mobile device for video consultations. It also provides access to your telemedicine records.

    

If you have questions or need assistance, please contact:

System Requirements for Video Consultations

  • High-speed broadband/wifi Internet connection or 3G/4G for mobile app
  • Webcam with 1.3 megapixel resolution or rear and front facing cameras on a mobile device
  • Google Chrome or Mozilla Firefox are the recommended web browsers
  • iPhone 4S + or  Android 4.0+ operating system for mobile app
  • Microphone and speakers for using on a PC or Mac
  • Minimum 5 Mbps download